Shipping policy

Last updated: June 16, 2026

Thank you for shopping with Nyx Sticks.

Order Processing

Orders are generally processed within 5–8 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, promotions, or holidays, processing may take longer. If there is a significant delay, we will do our best to keep you informed.

Shipping Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Please note that shipping times are estimates and are not guaranteed. Delays may occur due to customs, postal services, weather, public holidays, or other circumstances outside our control.

International Shipping

We ship to selected international destinations.

International customers may be responsible for any applicable customs duties, import taxes, or other fees imposed by their country. These charges are not included in the product or shipping price unless explicitly stated at checkout.

Nyx Sticks is not responsible for delays caused by customs or local postal authorities.

Tracking

Where tracking is available, tracking information will be provided once your order has been shipped.

Please allow some time for tracking information to update after the parcel has been handed to the carrier.

Incorrect Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if the order needs to be reshipped.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at gumihox33@gmail.com with your order number and relevant photos or tracking information.

We will review the situation and work with the shipping carrier where appropriate.